PROJECT SNAPSHOT
An established US window, door and glazing manufacturer serving the residential building industry was facing a familiar bottleneck: quotation volume was climbing, builder requirements were becoming more varied and complex, and the domestic estimating team was struggling to keep pace without compromising turnaround times or accuracy.
Rather than compete for scarce, expensive estimating talent domestically, the client engaged Away Digital to build a dedicated, embedded estimating team – one that could absorb rising volume and complexity while meeting the same quality bar as an in-house resource.
SERVICES DELIVERED
- Accurate, timely quotations for residential window and door packages across multiple builders and product lines
- Interpretation of builder requirements against product standards and glazing rules, with drawing review to catch discrepancies before they become rework
- Standardized processes and documented guidelines to maintain accuracy as volume and complexity increased
- Cross-market glazing expertise across US (NFRC, IECC, Energy Star) and European (EN 14351, uPVC and thermal break systems) standards
KEY DELIVERABLES
- Completed quote packages delivered within agreed turnaround times across all builder accounts
- Standardized estimating processes and quality assurance guidelines built around the client’s product standards and builder-specific requirements
- Documented procedures for managing glazing compliance, configuration options and builder-specific rules
PROJECT CHALLENGES
- Larger and more detailed house designs – including multi-storey homes and townhouses – adding time and complexity to every quote
- A wider variety of window and door configurations, product lines, sizes and hardware options requiring consistent interpretation across builders
- Stricter compliance requirements and customized builder specifications, with different builders applying their own products, rules and installation requirements
- Domestic estimating talent scarce, expensive and difficult to retain at the pace the business required
KEY OUTCOMES
- 133% increase in daily quote output within the first three months – from 9 to 21 completed quotes per day – without an increase in headcount
- Live quote volume absorbed within approximately two weeks of the engagement starting, compressing the time to value
- Rising complexity managed through formalized processes and continuous quality assurance, with discrepancies identified and resolved before quotes were issued
- Team scope expanding into an additional scheduling stage, with further team growth under evaluation to support the increased workload
This engagement demonstrated how a dedicated remote estimating team can absorb rising volume and complexity without compromising turnaround times or accuracy. By building the team around the client’s specific product standards, builder requirements and compliance rules from day one, Away Digital delivered a measurable uplift in quoting capacity – and a foundation for continued growth as the client’s business expands.
