PROJECT SNAPSHOT
A leading national architecture practice with over 1,000 professionals across residential, commercial, education, health and mixed-use sectors. Each sector runs its own profit and loss, meaning every decision around headcount, utilization and delivery efficiency has a direct and visible impact on financial performance.
The practice was expanding, but growth was putting pressure on margin. Away Digital was engaged to build a dedicated remote delivery team – built to reduce cost per output, scale with project demand and protect the margin that gives a practice the freedom to pitch more and grow on its own terms.
SERVICES DELIVERED
- Dedicated remote delivery team structured exclusively around the firm’s projects, tools and standards
- Senior Team Leader embedded from day one managing communication, coordination and onboarding
- Documentation, BIM modeling and design support across concurrent project streams
- Structured onboarding methodology enabling team growth without disrupting live delivery
KEY DELIVERABLES
- Fully integrated remote team operating within the firm’s Revit standards, templates and QA workflows
- Coordinated delivery across multiple concurrent project streams and sectors
- Documented communication protocols and onboarding processes for new team members
PROJECT CHALLENGES
Domestic headcount growth was creating fixed cost that didn’t flex with project demand – eroding the margin that pipeline growth was supposed to improve
Contractor arrangements were resetting with every engagement – no knowledge retention, inconsistent output quality, management overhead not reflected in billing rates
KEY OUTCOMES
- 55-65% cost reduction per role versus equivalent onshore fully loaded cost
- Three weeks recovered on a key project milestone through parallel processing of documentation and modeling workloads
- Team tripled in size within six months with no recruitment lag, HR overhead or disruption to live delivery
- Other sectors within the practice adopted the model without a formal business case – P&L impact in the pilot sector was sufficient
- Senior staff time freed as the team developed familiarity with the firm’s standards and began anticipating needs rather than waiting to be directed
This engagement demonstrated how a remote delivery model can shift the cost economics of an architecture practice without compromising output quality. By building a dedicated team around the firm’s standards from day one – led by an embedded Team Leader – Away Digital delivered margin improvement that accumulated across the business and gave practice leadership the financial flexibility to pitch more, resource better and grow without the overhead working against them.
